At Loqaab, each outfit is prepared with attention to detail and care. Every order is checked before dispatch to ensure the best possible quality and customer experience.
7 Days Easy Exchange Policy
Loqaab offers a 7-day exchange facility starting from the date your parcel is delivered. Customers who receive a defective product or wish to request a size exchange must contact us within this period.
Exchange requests may be considered in the following situations:
- Loose or undone stitching
- Visible tears, holes, or fabric damage
- Unraveling embroidery or other verified manufacturing faults
- Size-related exchanges, depending on availability
Please notify us within 7 days of delivery through our official contact channels. For quality-related complaints, photographs or videos of the issue may be requested before approval.
To qualify for an exchange, the outfit must be unused, unwashed, and in its original condition, with all tags and packaging intact. Once the parcel has been sent back, the courier receipt and tracking details must be provided to our team.
For size changes or exchanges requested due to personal preference, the customer bears the return shipping and replacement delivery costs. Shipping arrangements for confirmed defective products will be communicated by our team.
Refund & Cancellation Policy
Loqaab does not offer refunds as a standard policy. All purchases are considered final.
In rare and exceptional circumstances, Loqaab may consider a refund at its discretion. If a refund is approved, 18% of the amount paid will be deducted, and only the remaining balance may be refunded.
Refund requests are reviewed individually and are not guaranteed. Customers must obtain confirmation from our team before returning an order or expecting any refund.
Items Not Eligible for Exchange
Exchange requests may be declined in the following cases:
- Change of mind or personal styling preferences
- Differences in perceived color caused by lighting or device displays
- Expectations regarding fabric texture, appearance, or design
- Minor color, texture, or handcrafted finishing variations
- Requests submitted after the 7-day period
- Products that have been worn, washed, altered, or damaged after delivery
- Items returned without original tags or packaging
Additional Information
- Please contact Loqaab and receive approval before sending an item for exchange.
- Returns sent without prior authorization may be refused.
- Every exchange request is subject to product inspection and verification.
- Loqaab reserves the right to reject requests that do not satisfy these conditions, subject to applicable consumer protection laws.
```