Privacy policy

Last updated: March 8, 2026

LOQAAB operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LOQAAB is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment card information, transaction details, payment confirmation and other payment details.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include when contacting customer support.
  • Device information including your device, browser, IP address and network connection.
  • Usage information including how you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or provide information.
  • Automatically through cookies and similar technologies when you visit our website.
  • From service providers who support our services.
  • From partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide and Improve Services – to process orders, manage accounts, arrange shipping, manage exchanges, and personalize your shopping experience.
  • Marketing and Advertising – to send promotional emails, messages, and show relevant advertisements.
  • Security and Fraud Prevention – to protect against fraud and unauthorized activity.
  • Communication – to respond to customer service requests and maintain communication with you.
  • Legal Reasons – to comply with legal requirements and enforce our policies.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and service providers that help operate our store (payments, analytics, shipping, hosting).
  • Marketing partners who help advertise our products.
  • Third parties when necessary to ship products or fulfill services.
  • Authorities or legal entities when required by law.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes certain personal information in order to provide and improve the services. Information you submit may be shared with Shopify and third parties located in other countries. You can learn more by visiting Shopify’s Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is completely secure. We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access your personal data
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to receive a copy of your personal data
  • Right to opt out of marketing communications

You can exercise these rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

International Transfers

Your personal information may be transferred, stored, and processed in countries outside your own.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and the “Last updated” date will be revised.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: loqaab@gmail.com
Address: Ferozepur Road, Lahore, 54000, Pakistan